VoIP, or Voice over Internet Protocol, is the new
technology that has given a paradigm shift to business communication. Irrespective
of whether you are running a small, medium or large business, you cannot ignore
the growing usage of VoIP as the preferred communication technology. VoIP has gained
the confidence of its users by giving them access to a world of advanced telephony
features. It is time to go mobile and businesses are fast realizing that it is
imperative to extend their communications beyond the four walls of their office
building. Mobility, in its true sense, can be implemented only when you use the
latest communication tools offered by VoIP.
Voice over IP is here to stay and the technical
issues that once dogged latest communication method has been overcome with the
latest developments. Let us look at some of the important advantages being
offered by VoIP and how those can benefit your business:
·
Huge
money saver – If you are getting bogged down by the telephone
bills that you have to foot every month, it is time to seriously consider
replacing your PSTN system with VoIP. The cloud based telephony system can help
you save a lot of money, which can be realized within the first few months
itself. VoIP does not use the traditional telephone lines during voice calls
and instead uses your Internet connection. If you have a good data plan, all
voice calls are sent as data packets, and does not cost you a penny.
·
Long
Distance & Overseas Calls - Overseas calls are also cheap when
you use the voice over IP. With SIP trunking, the Internet is used till the
last mile, and you are charged only for that. Now, you need not put
restrictions on the overseas calls and instead reach out to customers located
anywhere in the world – all at a fraction of the cost of the calls made from
PSTN phones.
·
Get
connected to multiple people in one call – The traditional telephone system can
be used for conversation between two people. However, in a VoIP call, you can
use conferencing facility to connect to multiple people over one call. Thus, it
is easier for you to arrange conference calls with your employees and
customers.
·
No
upfront cost for software and hardware – VoIP is offered
by the third party companies and you do not need to maintain anything in your
office premises. The software and hardware are maintained by the VoIP service
provider and all that you will require is an Internet connection, and end
devices such as an IP phone, or a digital phone. If you have an existing
infrastructure like PCs, Internet connection, microphones and speakers then
your operating costs are further brought down. The hardware and the software
updates are taken care of by service provider.
·
Cool
telephony features – Modern businesses need to stay ahead of
their competitors and VoIP can play a very important role. There are amazing
telephony features on the offing when you use voice over IP. Advanced features
like voicemail, caller ID, virtual numbers, contact list, audio conferencing
etc. can really help your employees to stay connected. They will be able to
take care of huge volume of incoming customer calls, thus lifting the image of
your business. Features like music on-hold will help you maintain glitch-free
communication with customers who are put on hold. You can even integrate the
VoIP with various other communication tools like Video conferencing which would
definitely help your business operations.
It is time to take the big leap of faith because as
is applicable with any new technology, your switch to VoIP will help you take
maximum advantage of it.
About
The Author
Michelle Patterson is excited with the new
technologies that are threatening to change the way we stay in touch and
communicate, particular in business. She works with companies that are
introducing these technologies to make understanding them easy for regular
people.
Of Interest:
