Unified Communications – Best Practices
2. Proper planning: A proper and directional planning for implementation of unified communication is sure to help any businesses in managing the expectations and ensure that the time frames are realized. It is necessary to understand that unified communication is not only a concept, hardware, or software, but also needs end user acceptance.
3. Clear view of technical and business requirements: The requirement of business as well as communication strategy varies from company to company. The key employees and administrators need to identify the requirements and include those features in their unified communication strategy. It is just a waste of money to include the features which are not required for your business communications. Also it is to be taken care of that the key points are not missed out which are very much essential for communication within or outside the company. If so, it will affect the business adversely. Sometimes experts view can also be considered when it comes to identifying the technical and business requirements. The design of unified communication should meet company’s specific requirements and also should consider the scope for adding more features at a later stage if necessary. Additionally, companies have to ensure that the unified communication strategy allows several locations to get connected to one another with the same effectiveness of face to face meetings. Inclusion of video conferencing facility is capable to provide a productive environment.
4. Finding expert: The right person or support organization is to be found out who can identify the requirements and implement the system in a proper and efficient manner. He should be able to provide a well developed integration plan along with a realistic level of funding.
5. Establish Cross-Functional Teams to Help Manage the Implementation: These teams help in dealing with various complexities and develop methodology of implementation and introduction. This team should also communicate the benefits not only across the organization but also to the customers, stakeholders, partners and suppliers.
6. Proper maintenance support throughout: There should be proper support from the end of the support companies so that any fault in the system is rectified at the earliest. Longer downtime of the system can hamper the business to a great extent.
Other than all the above points, authorities of a company must also keep a track of the development and new features available so as to run businesses at par with the advancement of technology.
About The Author
MichellePatterson is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particular in business. She works with companies that are introducing these technologies to make understanding them easy for regular people.