When your business is small, it is natural that
you will try to reduce costs under different overhead. The same logic is
applicable to your communication system as well. You may believe that the
traditional business telephonesystems are the best way by which you can communicate with your clients,
suppliers and other stakeholders of your business.
However, have you ever given it a thought that
the traditional business telephone
is not updated with modern technology and thus they are not designed in the way
that can meet the need of present day users! Something that is considered by
you as cheaper than the modern system of communication is actually costlier and
can even lead to irreparable damage to your company’s image.
If you switch to a cloud based business telephone system, you will find that within no time you
are overwhelmed by its amazing features. Connect with your employees located at
different places, customers and remote employees through one connected system.
You can customize the system as per your requirement and once installed manage
it from anywhere.
Thus, when there are so many visible benefits of switching to the
cloud based phone system, there is no harm in try it out. If your traditional
thoughts are still holding you back from switching to the modern technology
then these reasons should change your view.
While installing a PBX (private branch exchange) you will just not
need a lot of hardware and expert knowledge, but a couple of weeks too. Instead
switching to the cloud based phone will take only few hours after you decide
the number of IP phones required by your concern.
If you feel that you already have a PBX then why should you change? If
you have plans for expansion then you must consider it. For adding new users or
groups to your existing cloud based phone will take few hours while adding a
PBX will take weeks. Decision is of course yours.
Communication even 10 years ago was receiving and making calls. It has
changed a lot now. There are multitudes of alternative ways for communication
and you need to give your customer almost all the options so that they can get
in touch with you the way they like.
Traditional phones won’t allow you to integrate messaging, voicemail,
call auto-recording, email notifications and others like the cloud based
solutions. Do you prefer to live in primitive age of communication?
No flexibility or mobility
It is not possible for you to stay in your office for 24/7; neither
can you carry the traditional phone along with you. However, it is important
that your customers can contact you anytime they want. Different functions like
department extensions, auto receptionist, employee routing will help you to be
in touch with your customers whenever you want.
You will not miss a call whether you are working or sleeping. What else
could you expect from communication system?
Quality and cost of calls
You may argue about the quality of the call of the traditional phone
system is far better than the cloud based system call quality. This is a
historic statement now as with increase in bandwidth of the internet connection
the call quality has improved a lot over time.
The cost of using a cloud based phone system is much cheaper compared
to traditional phone system. Apart from this if you consider the benefits that
you derive from cloud based system, there is no doubt that this cost will be
Lack of integration
Now Bring Your own Device (BYOD) is becoming a norm where employees
carry their own laptops and mobiles. It is necessary that you allow them to
integrate with your system seamlessly. This is not possible in traditional
Control all calls to the office
If you have traditional phone system at your place, you will not able
to call back those numbers which are being missed by you. Instead with a cloud
system you can re-direct the calls to someone who can take action and not leave
the customer disappointed.